Accounts Receivable Manager

Company Overview 

Founded by Santa Barbara-born sisters, Margaret and Katherine Kleveland, and a Collective of partners, DÔEN was launched in 2016 and is a digitally-led, multi-channel fashion and lifestyle brand. Our mission is to create lasting, beautiful collections while supporting individuals in all aspects of the organization, supply chain, and community. We work with domestic and international partners who share our values and commitment to gender and social equality, and we give back by partnering with foundations that directly benefit our employees, value chain, and surrounding communities.

We are an Equal Opportunity Employer.

Title: Accounts Receivable Manager

Classification: Exempt

Salary Range*:  $69,000 to $80,000 Annually 

Schedule*: Hybrid, Minimum 3 days in office.

Working Hours: Monday through Friday, 9:00AM-5:30PM

Location: Van Nuys, CA

DÔEN is looking for a dynamic and experienced Accounts Receivable Manager to join our growing team in Los Angeles. This position is in-office and will report to the Financial Controller. The Accounts Receivable Specialist will be responsible for overseeing the company’s entire accounts receivable process, including invoicing, collections, cash application, credit management, and reporting. This role ensures timely and accurate billing, effective collections practices, and the integrity of customer account records. The AR Specialist also works closely with factoring companies, sales teams, and finance leadership to resolve issues and improve cash flow.

Essential Duties and Responsibilities:

•  Manage the full-cycle AR process: billing, collections, cash application, credit memos, and account reconciliations.
• Generate and send invoices to customers in a timely manner.
• Upload invoices and credit requests to factoring companies.
• Monitor daily cash receipts and ensure accurate and timely application of payments.
• Apply payments received via check, ACH, wire, and credit card to the appropriate customer accounts.
• Review and approve credit limits, manage credit holds, and ensure customer compliance with payment terms.
• Review and approve credit memos and customer adjustments.
• Monitor and follow up on outstanding accounts to ensure timely collection.
• Maintain and update customer account records in the accounting system.
• Reconcile AR transactions and resolve payment discrepancies.
• Respond to customer inquiries related to invoices, payments, or account status.
• Manage AR aging reports, follow up on past-due accounts, and escalate collection issues as needed.
• Monthly close and reconciliation of accounts, balances, and activity (e.g. AR reconciliation, chargebacks, Allowance for Doubtful Accounts, etc.). 
• Prepare and present AR reports, metrics, and forecasts to management.
• Partner with sales, wholesale, and other departments to resolve billing discrepancies and chargebacks.
• Recommend and implement process improvements to enhance efficiency and accuracy.

Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field
• 5+ years of experience in accounts receivable or general accounting
• 2+ years in a supervisory or management role
• Experience with factoring or working with third-party finance partners
• Proficient in NetSuite
• Microsoft Excel skills
• Experience  in retail, wholesale industries is a plus
• Strong organizational, analytical, and communication skills
• Ability to manage multiple tasks and meet deadlines
• Excellent communication and customer service skills
• Proven ability to lead teams, meet deadlines, and drive process improvement

Physical Requirements:

• Must be able to perform essential duties satisfactorily with reasonable accommodation.
• Periods sitting at a desk, typing, sketching and working on a computer.
• Able to lift/move/push/pull objects up to 25 lbs.
• Able to walk, sit and stand for periods of time.
• Able to operate equipment such as computers, copy machines, phones.
• Must be able to access various areas of a given location.

Total Rewards Package:  

• Paid vacation, sick time, and holidays.
• A fun-filled, creative work environment.
• Healthcare, Vision, Dental.
• 401k with company match.
• Competitive salary.
• Generous discount .

* Compensation will be determined based on experience and other factors permitted by law.

* The hybrid model may be rescinded at any time due to business needs or the company’s discretion.