Insurance & Revenue Cycle Administrative Assistant (Physical Therapy Practice)

About the Company A growing Physical Therapy and Rehabilitation Practice is seeking a detail-oriented and reliable Administrative Assistant to manage insurance, billing, and reimbursement processes. The clinic provides personalized, one-on-one patient care and is looking to expand its caseload by offloading administrative and insurance-related tasks to an experienced professional. This role is critical in ensuring the clinic’s financial operations run smoothly so that the physical therapist can focus on patient treatment rather than insurance paperwork. About the Role You will handle the full administrative cycle of insurance management — from verifying benefits and submitting authorizations to entering Explanation of Benefits (EOBs) and tracking claims through approval. You will also interact with patients via phone or text to assist with scheduling and billing questions. This position is primarily remote or behind-the-scenes; you will coordinate with insurance companies, maintain documentation, and manage tracking logs in the clinic’s EMR and billing systems. Key Responsibilities Insurance & Authorization Management Verify insurance benefits, visit limits, deductibles, and copays. Submit and track insurance authorizations to ensure approvals before scheduled visits. Monitor authorization expirations and remaining visits; flag renewals in advance. Communicate with insurance companies via phone and online portals to resolve inquiries. Claims & Payment Processing Submit claims and monitor their progress through the clearinghouse. Record and reconcile Explanation of Benefits (EOBs) in the EMR system. Identify and flag denied or underpaid claims for follow-up. Maintain accurate claim tracking logs to ensure timely reimbursement. Patient & Administrative Coordination Interact with patients via phone or text to assist with scheduling and billing questions. Keep all records, authorizations, and claim notes updated in the EMR system. Maintain spreadsheets or trackers showing outstanding claims, authorizations, and payments. Coordinate directly with the clinic owner on urgent items that impact cash flow or scheduling.