Remote Language Support Specialist (work from home)

Are you fluent in English and another language? Why not make your language skills your career? We are looking for talented translators to join a global leader in customer experience solutions.

You will help connect people in important moments such as healthcare, government, finance, and emergency services and enjoy the freedom of working remotely!

Key Scope:

• Provide accurate real-time interpretation between English and another language for individuals with language barriers
• Handle telephone and/ or video calls on-demand across a wide range of industries including healthcare, insurance, law enforcement, and emergency services in a call-centre environment
• Deliver professional, culturally sensitive, and objective interpretation
• Apply appropriate industry terminology and procedures across diverse call types

Requirements

• Proficient in English, with bilingual skills in either Mandarin or Cantonese, enabling smooth communication with Chinese and Hong Kong external customers is required
• Those with prior call centre / translation / interpretation experience would be highly considered
• Applicants without direct experience but with strong linguistic proficiency in English and Mandarin, or English and Cantonese, are welcome to apply!
• Strong listening, retention, and note-taking skills to ensure high accuracy
• Ability to remain neutral, professional, and objective at all times
• Flexible, dependable, and driven to deliver outstanding service at all times
• Capable of quickly building personal credibility while following client instructions closely
• Able to explain cultural nuances when necessary to avoid miscommunication

Benefits

• 100% Work from Home (Singapore-based)
• Work Schedule: 9-hour rotating shift pattern such as 9pm–6am, 10pm–7am, 11pm–8am, 7pm to 3am or similar hour (depending on roster) to support US market
• 5 days/week, 2 rotational rest days
• Base salary up to S$5,000 per month (excluding monthly incentive)
• Professional training will be provided