Virtual Assistant - Construction ( Admin & Communication )

Job Description A Cincinnati, Ohio-based construction firm, led by two 50% owners, is seeking a proactive and organized Virtual Assistant (VA) to manage front-end business operations. The VA will provide critical administrative support to improve organization, streamline communication, and ensure no tasks are overlooked. This role will serve as the virtual front desk, handling calendars, emails, phone calls, and other operational tasks to support the owners and enhance business efficiency. Key Responsibilities Calendar Management: Schedule and coordinate appointments, meetings, and deadlines for both owners using Google Workspace. Email Management: Filter, prioritize, and respond to emails, ensuring timely and professional communication. Phone Handling: Manage incoming and outgoing calls via Grasshopper (virtual phone system), acting as the primary point of contact for clients and vendors. Organizational Support: Track estimates, contracts, and payments, ensuring timely follow-ups and reminders. Virtual Front Desk: Serve as the first point of contact for the business, providing excellent customer service and maintaining a professional image. Additional Tasks: Assist with ad-hoc administrative duties as needed to support smooth business operations. Must-Have Requirements Proficiency in Google Workspace (Calendar, Gmail, Drive, etc.) for scheduling and communication. Experience with Grasshopper or similar virtual phone systems. Strong organizational skills and attention to detail. Proactive and intuitive problem-solving abilities. Excellent customer service skills with a professional demeanor. Strong follow-up skills to ensure tasks and communications are completed. Fluent in English (written and verbal); Spanish proficiency is a plus due to crew members’ language preferences. Ability to work independently and manage multiple priorities. Prior experience as a Virtual Assistant or in a similar administrative role is preferred. Schedule Hours: Part-time, 20 hours per week initially, with potential to scale to full-time (40 hours/week) based on business needs. Time Zone: Must have significant overlap with Eastern Standard Time (EST) for real-time communication and task coordination. Communication: Regular check-ins with the owners via Google Workspace, Grasshopper, or other agreed-upon platforms.